Help & supportYour account

Your account

Go to Me and tap Sign in. You can use Google or your email and a password.

Create an account with email

  1. Tap Create an account at the bottom of the sign-in sheet.
  2. Enter your email and a password: at least 8 characters, with letters and numbers.
  3. Open the confirmation email we send you and tap the link. You are then signed in.

Sign in with Google

Tap Continue with Google. In the Android app, choose your Google account from the list that appears. If your Google email already has a sisma account, Google is added to that same account.

Sign in sheet: Continue with Google, email and password, Forgot password and Create an accountSign in sheet: Continue with Google, email and password, Forgot password and Create an account
Signing in

Forgot your password? Reset it

  1. In Me, tap Sign in and type your email address.
  2. Tap Forgot password?. You’ll see Check your email.
  3. Open the email and tap the link. sisma opens and asks you to Set a new password.
  4. Enter the new password twice and tap Save. You’re signed in.

For your privacy, sisma always says it sent the link, even if no account uses that address. If nothing arrives within a few minutes, check your spam folder and make sure you typed the address you signed up with.

Check your email: we sent a link to reset the passwordCheck your email: we sent a link to reset the password
After tapping Forgot password?

Change your password, or add one to a Google account

  1. In Me → Account, tap Set or change password.
  2. Enter the new password twice and tap Save.

If you signed up with Google, this adds a password so you can also sign in with your email. If sisma asks you to sign in again first, that’s a security check: sign out, sign back in and try again.

Set a new password sheet with new and confirm fieldsSet a new password sheet with new and confirm fields
Setting a new password

Other account tasks

  • Display name: Me → Display name. Leave it empty to show your email.
  • Sign out: Me → Sign out. Your saved locations stay in your account.
  • Change your email address: this isn’t possible in the app yet. Write to support@sisma.io from your current address.
Account section in Me: display name, email, password, sign out, help and support, and delete accountAccount section in Me: display name, email, password, sign out, help and support, and delete account
Account, at the bottom of Me

Delete your account

  1. If you have sisma+, cancel it first (see Cancel sisma+). sisma won’t delete an account with a subscription that is still renewing.
  2. In Me, tap Delete account, then Delete permanently.

This permanently removes your account, saved locations and alert settings. Felt reports you sent are kept without your name. Deleting the account doesn’t delete the Android app; uninstall it separately if you want to. Our privacy policy explains what happens to your data.

Delete your account? sheet with Delete permanently and CancelDelete your account? sheet with Delete permanently and Cancel
Deleting an account