Troubleshooting

sisma needs permission to use your location, or a saved location.

• Browser: tap the icon next to the web address, set Location to Allow, then reload.
• Android app: Settings → Apps → sisma → Permissions → Location → Allow only while using the app.
• Or add a place in Me → Add location.

Agencies first publish automatic figures, then revise them, usually within the first hour. The magnitude, depth and place can all change, and some small events are deleted. Different agencies can also report slightly different values; sisma shows the regional agency’s figures where it has them (JMA in Japan, GeoNet in New Zealand), otherwise USGS, then EMSC. Very small earthquakes (below about magnitude 2.5 outside Japan and New Zealand) aren’t included.

Times are shown in your device’s time zone. Check your device’s date, time and time zone settings.

Street-level maps come from OpenStreetMap and need an internet connection. If they don’t load, zoom out a little; the earthquake pins still work.

sisma needs a connection to load earthquakes. Check Wi-Fi or mobile data, then reopen the app.

Check for typos, then use Forgot password?. If you created your account with Google, use Continue with Google, or add a password in Me → Set or change password while signed in with Google.

Open the confirmation email from sisma and tap the link, then sign in. Can’t find it? Check your spam folder. If it still isn’t there, write to support@sisma.io from that address.

Wait a few minutes and check your spam or promotions folder. Make sure you typed the address you signed up with. For your privacy, sisma says it sent a reset link even when no account uses that address.

In the Android app, make sure you’re signed in to a Google account on the phone (Settings → Passwords & accounts) and that Google Play services are up to date. On the web, allow pop-ups and third-party sign-in for sisma.io. You can always sign in with email instead.

Changing a password needs a recent sign-in. Tap Sign out, sign back in, then change it.

• Wait a minute, then close and reopen sisma. Activation is usually immediate, but can take a few minutes.
• Make sure you’re signed in to the account you subscribed with.
• Android app: open the sisma+ sheet and tap Restore purchase.
• Still not working? Write to support@sisma.io with your account email and, for Google Play, the order number (GPA.…) from your receipt.

The subscription on this phone was bought while signed in to a different sisma account. Sign out and sign in to that account.

The trial is for accounts that have never subscribed. In the Android app, Google Play also allows one trial per Google account, even across different sisma accounts.

Update sisma and the Google Play Store app, and make sure you’re signed in to Google Play. Some devices without Google Play can’t buy in the app. Subscribe on sisma.io instead, and sign in to the same account in the app.

Cancel sisma+ first. Once it’s set to end, you can delete the account. See Delete your account.

1. Check you have sisma+ and are signed in.
2. In Me → Alert rules, check that alerts are on and that at least one alert is on and has places or areas.
3. Under Deliver via, check this device is turned on, then tap Send a test alert.
4. Android: Settings → Apps → sisma → Notifications must be allowed. Battery-saving settings can delay notifications; set sisma’s battery use to Unrestricted.
5. Browser: notifications must be allowed for sisma.io. On iPhone and iPad, open sisma from the Home Screen.
6. Quiet hours hold back alerts at night unless you let strong earthquakes through.

Raise the minimum magnitude, reduce the distance, remove broad regions, or set quiet hours. The 30-day chart in each alert shows how often it would have fired.

Your browser can’t share files. Use Save image and Copy text, then post them yourself. In the Android app, update sisma to get the system share sheet.

Many apps drop text shared with an image. sisma copied it when you tapped Share image, so paste it into the post.

Reports are open for 6 hours after an earthquake. After that the button disappears.